Cancellation Policy

As part of your visit, please note our strict cancellation policy below that applies to your appointment:

24 Hours’ Notice
24 Hours’ Notice Is Required For All Changes/Cancellations
Changes must be made by calling (713) 377-1832 (and either speaking with a team member or leaving a voicemail) with at least 24 hours prior to your scheduled appointment time. Changes or cancellations made after 24 hours will incur a $50 fee.
Cancellations/changes due to medical reasons will not have the fee waived unless a valid doctor's note is provided (note: we will call and verify).
Cancellations/changes due to scheduled travel, menstrual cycles, routine medications, or other reasonably predictable matters will not have the fee waived.
No-Show Policy / First Visit Deposit (required)
Here at the Woodlands Acupuncture and Herbal Clinic, our goal is striving to provide top-quality individualized oriental medical care in a timely manner. "No-shows" inconvenience tremendously our deserving patients like you who need access to our medical care in a timely manner. Below is our updated appointment policy regarding first visits, late cancellations and missed appointments. This policy enables us to better utilize available appointment schedules for patients in need of timely care. Your appointment is reserved exclusively for you. For our acupuncturists to stay on - schedule, we can only accept tardiness up to 10 minutes of “grace period” from your scheduled appointment time. At that point, we will have to re-schedule if the patient arrives after the “grace period”.
Please note, beginning Monday, July 10, 2023, for any new patient’s first treatment / visit, a $50 deposit is required to book the appointment. This deposit can be made with a credit/debit over the phone (recommended) or paid in-person at the office at the time of booking, will be applied toward the first treatment fee when patient arrives for the first visit. If a patient needs to cancel the first treatment/visit and cannot provide 24-hours’ notice, the deposit will be used for the fees incurred. As always, the same amount ($50) fee is invoiced / assessed on the credit card on file for any late cancellations received within 24 hours of the scheduled appointment or “no-shows”. Emergencies do happen, our staff and acupuncturists are fully aware and will always try to accommodate our patients. We truly appreciate your cooperation and understanding!
Arrived Late and Grace Period
If you arrive more than 10 minutes late to your originally scheduled appointment (after grace period), your appointment may need to be rescheduled (at the discretion of the treatment provider).
Your appointment is reserved exclusively for you. For our acupuncturists to stay on - schedule, we can only accept tardiness up to 10 minutes of “grace period” from your scheduled appointment time. At that point, we will have to re-schedule if the patient arrives after the “grace period”.